Privacy Policy

Your privacy is important to us. This Privacy Policy explains how HouseQuick collects, uses, and protects your personal information.

Last Updated: January 9, 2025

1 Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

  • Fill out contact forms or request cash offers
  • Call, email, or communicate with us
  • Subscribe to our newsletters or marketing communications
  • Participate in surveys or promotional activities
  • Create an account or profile

This may include: name, email address, phone number, property address, property details, financial information related to your property sale, and communication preferences.

Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and approximate geographic location
  • Browser type, version, and operating system
  • Device information and screen resolution
  • Pages visited, time spent, and navigation patterns
  • Referrer websites and search terms
  • Date and time of visits

Property Information

We collect property-related information including: property address, condition, estimated value, ownership details, mortgage information, and reasons for selling. This information is essential for providing accurate cash offers and real estate services.

2 How We Use Your Information

Service Delivery

  • Provide cash offers for your property
  • Schedule property evaluations
  • Process real estate transactions
  • Communicate about your property sale
  • Provide customer support

Business Operations

  • Improve our services and website
  • Analyze market trends and user behavior
  • Develop new features and offerings
  • Conduct quality assurance
  • Manage business operations

Marketing Communications

  • Send relevant property opportunities
  • Share market updates and insights
  • Deliver promotional offers
  • Send newsletters and updates
  • Conduct satisfaction surveys

Legal Compliance

  • Comply with legal obligations
  • Prevent fraud and security threats
  • Enforce our terms of service
  • Respond to legal requests
  • Protect our rights and interests

3 Information Sharing and Disclosure

We Do Not Sell Your Personal Information

HouseQuick does not sell, rent, or lease your personal information to third parties for their marketing purposes.

We May Share Information With:

Service Providers

Third-party contractors who help us operate our business (e.g., payment processors, marketing platforms, analytics providers)

Business Partners

Real estate professionals, contractors, or other partners involved in your property transaction

Legal Requirements

Government agencies, courts, or law enforcement when required by law or to protect our rights

Business Transfers

In connection with mergers, acquisitions, or sale of business assets

4 Data Security

Security Measures

  • SSL/TLS encryption for data transmission
  • Secure servers and data centers
  • Regular security audits and updates
  • Access controls and authentication
  • Employee training on data protection

Your Role in Security

  • Use strong, unique passwords
  • Keep your contact information updated
  • Report suspicious activity immediately
  • Log out of secure sessions
  • Be cautious with public Wi-Fi

Data Breach Notification

In the unlikely event of a data security incident, we will notify affected users and relevant authorities as required by law, typically within 72 hours of discovery.

5 Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help us improve your browsing experience and understand how you use our website.

Essential Cookies

Required for basic website functionality and security

Analytics Cookies

Help us understand website usage and improve performance

Marketing Cookies

Enable personalized advertising and remarketing

Third-Party Tracking

We use third-party services that may place cookies on your device:

  • Google Analytics: Website traffic analysis and user behavior insights
  • Facebook Pixel: Advertising optimization and conversion tracking
  • Google Ads: Advertising campaign measurement and remarketing
  • Lead Generation Tools: Form submission tracking and lead attribution

Cookie Preferences

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

6 Third-Party Services and Links

Integrated Services

Our website integrates with various third-party services to enhance functionality:

Mapping Services

Google Maps for property location display and directions

Payment Processing

Secure payment processors for transaction handling

Email Services

Email marketing platforms and communication tools

Cloud Storage

Secure cloud services for data storage and backup

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

7 Your Privacy Rights

Data Subject Rights

  • Access: Request copies of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Objection: Object to certain processing activities

Communication Preferences

  • Unsubscribe: Opt out of marketing emails anytime
  • Do Not Call: Request removal from call lists
  • Preferences: Customize communication frequency
  • Data Portability: Request your data in portable format

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 10. We will respond to your request within 30 days and may require verification of your identity.

8 Children's Privacy Protection

COPPA Compliance

Our services are not directed to children under 13 years of age. We do not knowingly collect, use, or disclose personal information from children under 13 without parental consent.

If We Discover Children's Information:

  • We will delete the information immediately
  • We will notify parents or guardians if possible
  • We will review and strengthen our age verification processes
  • We will report the incident to relevant authorities if required

Parents or guardians who believe we may have collected information from their child should contact us immediately at [email protected].

9 Privacy Policy Updates

When We Update This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Updates may occur due to:

  • Changes in data processing activities
  • New service features or offerings
  • Updates to legal requirements
  • Enhanced security measures
  • User feedback and requests
  • Third-party service changes
  • Industry best practice updates
  • Corporate structure changes

How We Notify You

Email Notification: Significant changes will be communicated via email
Website Notice: Prominent notice on our website for 30 days
Effective Date: Clear indication of when changes take effect

10 Contact Information

Privacy Officer

HouseQuick LLC
Privacy Department
Austin, TX • Space Coast, FL • Louisville, KY

Response Times

Privacy Requests: Within 30 days
Data Breaches: Within 72 hours
General Inquiries: Within 5 business days
Phone Support: 24/7 availability

Questions About This Policy?

If you have questions about this Privacy Policy or our data practices, please don't hesitate to contact us. We're committed to transparency and will be happy to clarify any aspect of how we protect your privacy.